One of the best features of Microsoft Azure is its scalability. As your company’s needs change, so does your infrastructure, both up and down and in and out, to keep pace. So why doesn’t Azure work like that?
We all know how simple it is to come up with questions or encounter difficulties when using the Azure cloud platform, but getting help is really tough. Microsoft Azure support should scale with your business just like the platform does.
When Microsoft Azure first came out, its appeal was its scalability. You could start small and grow big as needed, without having to worry about your infrastructure. But as your company grows, Azure support doesn’t necessarily keep up. You find yourself struggling to get help from Microsoft when you need it most.
Azure Support Complexity
This is a common problem with cloud computing in general. As your company’s needs change, so does your infrastructure, both up and down and in and out, to keep pace. So why doesn’t Azure work like that?
The answer lies in the way that Microsoft support works. Unlike other cloud providers, who generally have one or two support channels, Microsoft has a complex support system with multiple channels that can be difficult to navigate.
If you’re a small business just getting started with Azure, you might be able to get by with the free support that’s included in your subscription. But if you’re a larger company with more complex needs, you’ll quickly find that free support is insufficient.
Microsft Azure Levels of Support
To get the level of support you need, you’ll need to purchase a support plan from Microsoft. There are three levels of support plans: Basic, Developer, and Enterprise. The level of support you need will depend on the size and complexity of your Azure deployment.
Basic Support:
Basic support is designed for small deployments and is the least expensive option. It includes 24/7 support for critical issues, as well as access to Microsoft’s online support resources.
- For businesses with small deployments
- Least expensive option
Developer Support:
Developer support is intended for companies that are developing applications on Azure. It includes all the features of Basic support, plus additional Developer-specific features such as access to developer forums and technical account managers.
- For companies developing applications on Azure
- Includes all features of Basic support
- Plus additional Developer-specific features such as:
- Access to developer forums
- Technical account managers
Enterprise Support:
Enterprise support is the most comprehensive option and is designed for large, complex deployments. It includes all the features of Developer support, plus additional Enterprise-specific features such as account management and Premier Support services.
- For businesses with large, complex deployments
- Includes all features of Developer support
- Plus additional Enterprise-specific features such as:
- Account management
- Premier Support services
No matter which level of support you choose, you’ll need to pay for it. The cost of Azure support ranges from $99 to $5,000 per month, depending on the level of support you need.
On-demand Azure support that keeps up with your questions.
The amount of expertise required to build a successful cloud application is significantly smaller than the amount of experience necessary to create an industry-leading SaaS architecture. Azure’s skyrocketing popularity has made this clear, but it took years of research and development before Microsoft was able to execute its large vision for cloud computing. But the capabilities that come with being an Azure expert are vast. You can count on Azure-certified support teams to give real solutions the next time you have concerns about monitoring, alerts, performance, backups, infrastructure as code, change management, identity and access management, security, or any other aspect of your environment. You won’t have to deal with endless phone tree escalations, either.
On-demand Azure support is available 24 hours a day, seven days a week, through a pay-as-you-go approach. You get the help you need whenever you want it without having to pay for anything extra. You simply pay for the minutes you use, so you’re never stuck with a large bill.
Choosing the Right Support Plan with Microsoft Azure
Microsoft Azure is a great platform for businesses of all sizes. With the right level of support, Azure can scale with your business as it grows. To get the most out of Azure, you need to choose the right level of support plan for your business. Basic support is designed for small deployments and is the least expensive option. Developer support is intended for companies that are developing applications on Azure. It includes all the features of Basic support, plus additional Developer-specific features such as access to developer forums and technical account managers. Enterprise support is the most comprehensive option and is designed for large, complex deployments. It includes all the features of Developer support, plus additional Enterprise-specific features such as account management and Premier Support services.
SiLabs knows everything there is to know about Azure, and it stays on top of new developments — you don’t have to. Find the latest information about Azure here at SiLabs.com.
SiLabs offers expert advice and support for Azure. With SiLabs, you’ll have a partner community that understands your business and is always up-to-date on the latest Azure features. To find out more, visit SiLabs.com today.
